Customer Relations

Location type
Logo UK Open Learning Ltd.
Provider rating: starstar_borderstar_borderstar_borderstar_border 2 UK Open Learning Ltd. has an average rating of 2 (out of 1 reviews)

Need more information? Get more details on the site of the provider.

Description

Would you like to improve your customer relation skills? Are you good at customer care? Are you good at communicating with customers? Then this is the course for you. It covers the essentials of customer relations, techniques of customer care over the telephone and reception skills. This course is a comprehensive introduction into the world of the Customer Relations and will give you all the tools you need to be successful.

This programme is designed for people seeking to understand and apply good practice in promoting effective customer relations. The course is particularly suited to staff who deal regularly with guests, visitors and customers face to face, in writing and on the telephone.

A…

Read the complete description

Frequently asked questions

There are no frequently asked questions yet. Send an Email to info@springest.com

Didn't find what you were looking for? See also: Health Care MBA, Health Care, Leadership, Weekend MBA, and Change Management.

Would you like to improve your customer relation skills? Are you good at customer care? Are you good at communicating with customers? Then this is the course for you. It covers the essentials of customer relations, techniques of customer care over the telephone and reception skills. This course is a comprehensive introduction into the world of the Customer Relations and will give you all the tools you need to be successful.

This programme is designed for people seeking to understand and apply good practice in promoting effective customer relations. The course is particularly suited to staff who deal regularly with guests, visitors and customers face to face, in writing and on the telephone.

At UK Open Learning we pride ourselves on our friendly and supportive tutors. Your tutor support will start as soon as you receive your course and will be valid for 12 months. All our tutors are highly qualified with extensive experience in supporting distance learning students. You contact your tutor via email and they are responsible for marking assignments answering your questions and guiding you through the course to ensure you are ready for your examinations.

There are no entry requirements for this course, just a interest in the subject.

We recommended you spend approximately 110 hours of your time studying for the NCFE Level 2 Award in Customer Relations. The pace of study is completely up to you. To give an example, if you dedicate 2 hours a week to the course it would take you a year to complete but if you could spare 4 hours a week you could complete it in six months.

There are 3 modules that make up this course: Module A - Customer Care. Module B - Customer Care on the Telephone. Module C - Reception Skills.

There is no exam as such, although you will be required to complete a series of assignments. These assignments have no word count. However, you do have to prove to your tutor that you have fully understood the questions asked.

NCFE is recognised as an awarding body by the qualification regulators ('regulators') for England, Wales and Northern Ireland. The regulators are the Office of the Qualifications and Examinations Regulator (Ofqual) in England, the Department for Children, Education, Lifelong Learning and Skills (DCELLS) in Wales and the Council for Curriculum, Examinations and Assessment (CCEA) in Northern Ireland.

You will have to send in a series of assignments which your tutor will mark and return a feedback sheet to you with your results.

There are no reviews yet.

    Share your review

    Do you have experience with this course? Submit your review and help other people make the right choice. As a thank you for your effort we will donate $1.- to Stichting Edukans.

    There are no frequently asked questions yet. Send an Email to info@springest.com