Executive Office Skills Level 2

Location type
Logo UK Open College

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Description

Module 1: customer services

Face to face contact
Dealing with awkward customers
Where are you?
Dealing with complaints
Complaints policy
Do's and dont's of complaint handling
Is the customer always right?
Dangerous contact
Person to person contact

Module 2: Personnel Administration

The work cycle
Recruiting
Shortlisting
Checklist on interview
Contract of employment
Personnel files
Data protection
Job descriptions
Health and safety
Staff security

Module 3: Project management

Defining a project
Work structures
Choosing your team
Resourcing the information
What does what
Gantt charts

Module 4: Communications

Body language
Appearances can be deceptive
Emphasis on words
Listening skills
Letter writing
Using the telephone
Getting t…

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Didn't find what you were looking for? See also: Product Management, Project Planning, Proofreading, Business Planning, and Microsoft Office.

Module 1: customer services

Face to face contact
Dealing with awkward customers
Where are you?
Dealing with complaints
Complaints policy
Do's and dont's of complaint handling
Is the customer always right?
Dangerous contact
Person to person contact

Module 2: Personnel Administration

The work cycle
Recruiting
Shortlisting
Checklist on interview
Contract of employment
Personnel files
Data protection
Job descriptions
Health and safety
Staff security

Module 3: Project management

Defining a project
Work structures
Choosing your team
Resourcing the information
What does what
Gantt charts

Module 4: Communications

Body language
Appearances can be deceptive
Emphasis on words
Listening skills
Letter writing
Using the telephone
Getting the message

Module 5: training administration

The training cycle
Who benefits from training
Planning training
Training methods
Training environment
Equipment
Visual aids
Evaluation

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    There are no frequently asked questions yet. Send an Email to info@springest.com