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33 Customer Service / Care Training Courses

See also: Public speaking & presentation, Customer complaint handling, Building / Construction, Planning, and Palliative Care.

See also: Public speaking & presentation, Customer complaint handling, and Building / Construction.

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How to Ask Powerful, Emotionally Engaging Questions

Logo Udemy

In this “Art of Questioning: Learn How to Ask Questions” sales webinar, Jeffrey Gitomer and Andy Horner reveal that all questions are not c…

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Customer Service Training

Logo Udemy

This Customer Service training course teaches the basics of customer service and translates that knowledge into practical application. Stud…

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RightNow Customer Service Administration

Logo Oracle University

The RightNow CX Customer Administration course RightNow provides an orientation on the powerful, flexible tools that you can use to customi…

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Customer Care & Billing: Contract (SA Types) Configuration

Logo Oracle University

Learn To: Configure SA Types Use Special Role Flags on SA Types Use Start Options Define Valid Rates and Meter Configurations Use Algorithms on SA Types A Live Virtual Class (LVC) is exclusively for registered students; unregister…

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Customer Care & Billing: Rate Configuration

Logo Oracle University

The main rate tools, which are characteristics, bill factors, service quantity rules, register rules, algorithms, and eligibility criteria, will be introduced, discussed and configured in the course. On completion of this course, …

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Managing Customer Service Training Course

Logo Professional Development Training USA / pdtraining

The need to lead, model, and promote organizational values in customer service are essential to positively impact customers and the organiz…

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Customer Care & Billing: Field Activity Configuration

Logo Oracle University

Field Activity Configuration is an in-depth look at SPL CC&B Field Activity functionality through control table setup, administration, and …

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Customer Care & Billing: Functionality for Implementers

Logo Oracle University

CC&B Functionality For Implementers is a comprehensive look at the core functionality of the CC&B product through the examination of busine…

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Customer Care & Billing: Service Agreement Relationship Configuration

Logo Oracle University

Algorithms available to customize the Service Agreement Relationships will also be covered. Learn To: Create Service Providers Configure Workflow Notification Process Maintain SA Relationships Manage billing in a deregulated envir…

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Customer Care & Billing: Credit and Collections Configuration

Logo Oracle University

Credit & Collections Configuration is an in-depth look at the Credit & Collection functionality in CC&B through control table set-up, admin…

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Customer Care and Billing: SPL V2 for Developers

Logo Oracle University

All coding exercises are in Java and use the Eclipse development platform. At the end of the course, attendees will have a solid understanding of the SPL Framework and how to utilize the API. Learn To Use SPL Services Validate & F…

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Sales and Customer Service Training for Call Centers Training Course

Logo Professional Development Training USA / pdtraining

Whether we embrace Call Centers or get irritated by their calls, they are here to stay. This course will help Call Center agents develop pr…

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Customer Care and Billing: NMS Integration Overview

Logo Oracle University

This course introduces the student to the integration of Oracle Utilities Customer Care and Billing with Oracle Utilities Network Managemen…

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Customer Care and Billing Overview

Logo Oracle University

This course is an overview of the structure and functionality of Oracle Utilities Customer Care and Billing. Its intent to provide new user…

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Becoming The Customer Service SUPERSTAR Certification Course

Logo Simpliv LLC

Description Certification Course “Becoming the customer service SUPERSTAR “ is a simple personal development course with realistic tips and…