Rapid Improvement Event (RIE) That Sticks Virtual Classroom

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Description

About the Program
This Workshop is designed to help you recognize reasons for change, become more observant of how things operate, elicit requirements, and implement improvements on an ongoing basis. The content creates experiences for learning and applying the fundamental principles, concepts, and tools of Lean Six Sigma without a heavy emphasis on statistics or data analysis. Using a case study approach, you will understand the power of the “See” paradigm, and also the best practices in communicating with stakeholders while creating a solution to the business problem.

This course teaches the methods needed to organize and run a Rapid Improvement Event (RIE). It combines the basics of deci…

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Didn't find what you were looking for? See also: Change Management, Statistics, Business Analysis, Business Management, and Business English.

About the Program
This Workshop is designed to help you recognize reasons for change, become more observant of how things operate, elicit requirements, and implement improvements on an ongoing basis. The content creates experiences for learning and applying the fundamental principles, concepts, and tools of Lean Six Sigma without a heavy emphasis on statistics or data analysis. Using a case study approach, you will understand the power of the “See” paradigm, and also the best practices in communicating with stakeholders while creating a solution to the business problem.

This course teaches the methods needed to organize and run a Rapid Improvement Event (RIE). It combines the basics of decision making with facilitation, communication, and meeting management skills. It combines key concepts from three disciplines – Change Management, Lean Six Sigma DMAIC (Define, Measure, Analyze, Improve, and Control) process improvement methodology, and Business Analysis – to bring a unique consultative perspective on how to identify and implement improvement.

Who Should Attend
Anyone who:

  • Leads or works in a business process
  • Consults with clients to solve and/or improve their business processes
  • Is interested in learning and applying the fundamental principles, concepts, and tools of Lean Six Sigma
  • Is planning on participating in a Lean Six Sigma team
  • Wants to add this valued skill set to his/her professional resume

Performance Focus

  • Gaining knowledge of the Lean Six Sigma basics
  • Describing the fundamental principles for organizational change
  • Practicing the Kaizen techniques with a work-related problem and developing a go forward action plan

What You Will Learn
You’ll learn how to:

  • Acquire the necessary information and requirements for the definition of the area needing improvement
  • Gather pertinent information to understand the current performance
  • Identify alternate solutions to business problems
  • Get agreements that the solution is usable in the business environment

Course Overview

Getting Started

  • Introductions
  • Course structure
  • Course goal and objectives

Define Problem and Requirements

  • Exercise: Case Study – What’s happening and where to start?
  • What’s happening with the clients? How do we help them identify improvement areas and act on them?
  • What do we see internally? What areas of improvement do we see, and what do we want changed?
  • Compare Work to Concepts: “See” Paradigm and Requirements Communication
  • What do we see?
  • How does our perspective impact our behavior?
  • Power of Diversity – Impact on Collaboration and Robust Design
  • Helping influence what others ‘See’
  • Requirements Communication Planning (including stakeholder assessment)
  • Managing Requirements Conflicts
  • Reflection: What would we do differently?

Case for Change and Elicitation Techniques

  • Exercise: Case Study – Identify Pain Points and Requirements
  • Compare Work to Concepts – Facilitating Change – Core Principles and Best Practices
  • The information-gathering plan
  • Synergy between Requirements Communication and Group Elicitation techniques
  • Decision-Making and Prioritization
  • Meeting management and facilitating best practices
  • Reflection: What would we do differently?

Potential Solution Generation

  • Exercise: Case Study – Identify Potential Root Causes and Solutions
  • Compare Work to Concepts – Rapid Improvement Event (RIE) – Core Principles
  • What is Lean Thinking? (5-minute video)
  • Kaizen Methodology
  • When not to use the RIE approach?
  • Busy Work – fixing what is not broken
  • Reflection: What would we do differently?

Making Change Stick

  • Exercise: Case Study – Implementing Solution and Transition Plan
  • Compare Work to Concepts – review of best practices:
  • What Makes Change Stick?
  • Core Elements of the Human Dynamics of Change and a Change Management Plan
  • Reflection: What would we do differently?

Implementing a Rapid Improvement Event / Kaizen

  • Practice applying concepts of asking the right questions at the right time, and selecting the right tools to answer the questions.

Summary

  • What did we learn, and how can we implement this in our work environments?

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