Writing Professional Email and Memos (Project-Centered Course)

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Description

When you enroll for courses through Coursera you get to choose for a paid plan or for a free plan

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About this course: Want your workplace writing to make a positive impression? At the end of this course, you will be a more confident writer, able to create higher quality professional documents more quickly. This course is at the introductory or beginner level and focuses on mastering the basics of email etiquette and communication. While this course will help learners become faster and more efficient writers by virtue of practice with common writing purposes, it does not cover marketing emails or job application materials. In this project-based learning course, you will work on a continuous project, the writing of a professional email/memo. At the end of the course, you will write a c…

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When you enroll for courses through Coursera you get to choose for a paid plan or for a free plan

  • Free plan: No certicification and/or audit only. You will have access to all course materials except graded items.
  • Paid plan: Commit to earning a Certificate—it's a trusted, shareable way to showcase your new skills.

About this course: Want your workplace writing to make a positive impression? At the end of this course, you will be a more confident writer, able to create higher quality professional documents more quickly. This course is at the introductory or beginner level and focuses on mastering the basics of email etiquette and communication. While this course will help learners become faster and more efficient writers by virtue of practice with common writing purposes, it does not cover marketing emails or job application materials. In this project-based learning course, you will work on a continuous project, the writing of a professional email/memo. At the end of the course, you will write a clear and concise email/memo. The final product will be individualized to your professional endeavors and follow the guidelines for one of the common types of emails/memos explained in the course: directives, progress reports, incident reports, response to inquiries, and meeting minutes. You will gain a wealth of skills. You will learn about appropriate email/memo formats, common ways to organize email/memo contents, common email/memo routing protocols, and expectations upon writers in professional environments. This course is designed to be beneficial to all levels of learners, whether you have never heard of an email/memo or write them every day. Everyone will learn something from this experience. In fact, different levels of learners are encouraged in this course so that we can all learn from each other. There will be thousands of learners working side-by-side on their projects, and the environment will be social, supportive, and constructive. By the end of this course, learners will be able to: - write clear and concise emails/memos relative to their professional endeavors - recognize five different types of emails/memos and their formats - analyze email/memo context for audience and tone - use basic grammar correctly in their email/memo writing Materials required: Learners in this course will need only a computer with strong enough Internet to play videos and hear sound. A word processing software is suggested, but not required. Time required: This course will require approximately 4 hours of work in the platform, including videos, reading, quizzes, and other activities. The course project will require approximately 6 hours of work, including the rough draft, draft peer review, final draft, and final peer review.

Who is this class for: This course is at the introductory or beginner level and focuses on mastering the basics of email etiquette and communication. This course will help learners become faster and more efficient writers by virtue of practice with common writing purposes; however, it does not cover marketing emails or job application materials. This course is designed to be beneficial to all levels of learners, whether you have never heard of an email/memo or write them every day.

Created by:  University System of Georgia
  • Taught by:  Tamara Michele Powell, Director, College of Humanities and Social Sciences Office of Distance Education

    College of Humanities and Social Sciences/English
  • Taught by:  Tiffani Kristine Reardon, Instructional Designer

    College of Humanities and Social Sciences
Commitment 4 hours of study, 6 hours of project work Language English How To Pass Pass all graded assignments to complete the course. User Ratings 4.2 stars Average User Rating 4.2See what learners said Coursework

Each course is like an interactive textbook, featuring pre-recorded videos, quizzes and projects.

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Connect with thousands of other learners and debate ideas, discuss course material, and get help mastering concepts.

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University System of Georgia The University System of Georgia is composed of 28 higher education institutions including 4 research universities, 2 regional universities, 12 state universities, 13 state colleges and the Skidaway Institute of Oceanography. The Georgia Public Library System, encompassing 61 library systems throughout Georgia, is also part of the University System.

Syllabus


WEEK 1


Introduction to Professional Memos and Emails
Welcome to the course! We are excited to get to know you and start working with you to achieve your writing goals. In this module you will learn about the history of memos and emails and be introduced to the final project options and rubric.


2 videos, 13 readings expand


  1. Video: Welcome
  2. Discussion Prompt: Introduce Yourself!
  3. Reading: Course Introduction and Objectives
  4. Reading: Workload
  5. Reading: What's with the paid certificate advertisements?
  6. Reading: The Final Project Already? Final Project Assignment Options
  7. Reading: Grading Scheme
  8. Reading: Netiquette and the Nature of this Course
  9. Discussion Prompt: What Do You Already Know?
  10. Reading: Objectives and Checklist
  11. Video: Introduction to Emails and Memos
  12. Reading: Video Notes
  13. Reading: Driving Question
  14. Reading: Email Etiquette
  15. Reading: Rubric for Emails/Memos
  16. Reading: Project Milestone
  17. Reading: Tell us what you think of the course!

Graded: Introduction to Emails/Memos

WEEK 2


Five Types of Emails/Memos
In this module you will learn about five different types of emails/memos and their formats. You will also practice evaluating bad emails/memos to get acquainted with the course rubric, and you will see examples of good emails/memos.


7 videos, 9 readings, 1 practice quiz expand


  1. Reading: Objectives and Checklist
  2. Practice Quiz: What Do You Already Know?
  3. Video: Five Types of Memos
  4. Video: Progress Reports
  5. Video: Meeting Minutes
  6. Reading: on Meeting Minutes
  7. Video: Incident Reports
  8. Reading: on Incident Reports
  9. Reading: Police Constable/Police Dog Peach (Optional)
  10. Video: Directives
  11. Video: Response to Inquiry
  12. Reading: Video Notes
  13. Reading: How to Write a Formal Email
  14. Reading: How to Start an Email
  15. Video: Evaluation Model
  16. Reading: Video Notes
  17. Discussion Prompt: Evaluate an Email/Memo
  18. Discussion Prompt: Get Started Writing!
  19. Reading: Project Milestone

Graded: Five Types of Emails/Memos

WEEK 3


Audience, Grammar, and Clarity, Oh My!
This module will introduce the technical aspects of memo/email writing: grammar, audience, tone, formality, grammar, and clarity.


2 videos, 19 readings, 1 practice quiz expand


  1. Reading: Directive Evaluation
  2. Reading: Incident Report Evaluation
  3. Reading: Progress Report Evaluation
  4. Reading: Meeting Minutes Evaluation
  5. Reading: Response to Inquiry Evaluation
  6. Reading: A Good Directive
  7. Reading: A Good Incident Report
  8. Reading: Another Good Incident Report
  9. Reading: Good Meeting Minutes
  10. Reading: A Good Progress Report
  11. Reading: A Good Response to Inquiry
  12. Reading: Objectives and Checklist
  13. Practice Quiz: What Do You Already Know?
  14. Peer Review: Get Some Feedback
  15. Video: Grammar, Audience, Tone, and Formality
  16. Reading: Video Notes
  17. Reading: Audience Analysis
  18. Reading: Rules for Emailing from a Google Executive
  19. Reading: Email Mistakes
  20. Reading: How to Get Busy People to Read Your Emails
  21. Reading: Purdue Online Writing Lab
  22. Reading: Grammar Bytes
  23. Discussion Prompt: Tell us about your culture
  24. Video: How to submit a memo/email for peer review

Graded: Considering Audience in Email or Memo Writing
Graded: Project Milestone: Rough Draft of Your Email/Memo

Case Studies in Writing a Memo
In this module we will look at some case studies in memo writing.


4 readings expand


  1. Reading: Objectives and Checklist
  2. Reading: Email/Memo Case Study Peer Review Assignment
  3. Reading: Peer Review Rubric
  4. Peer Review: Case Study: Response to Inquiry
  5. Peer Review: Case Study: Incident Report
  6. Peer Review: Case Study: Progress Report
  7. Peer Review: Case Study: Directive
  8. Peer Review: Case Study: Meeting Minutes
  9. Reading: Project Milestone


WEEK 4


Turn in Your Final Memo
In this module you will turn in your final memo and conduct a peer review. It was great working and learning with you!


1 video, 1 reading expand


  1. Reading: Objectives and Checklist
  2. Discussion Prompt: Reflection and Discussion
  3. Video: Congratulations, You Did It! Closing Remarks

Graded: Final Email/Memo and Peer Review
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