The Manager's Toolkit: A Practical Guide to Managing People at Work

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Description

When you enroll for courses through Coursera you get to choose for a paid plan or for a free plan

  • Free plan: No certicification and/or audit only. You will have access to all course materials except graded items.
  • Paid plan: Commit to earning a Certificate—it's a trusted, shareable way to showcase your new skills.

About this course: The aim of this course is to give you a practical guide to managing people at work. It does not matter whether you are a first time manager in a shop or a middle manager in an office environment; the same skills apply to every work place. In the course you will engage with some HR theories and then see how they translate into every day working life. At the end of the course we hope you will be better equipped to choose a suitable employee, to motivate and appraise your team, to manage conflict in the work place and to lead and make decision on a day to day basis.

Created by:  University of London, Birkbeck, University of London
  • Taught by:  Dr Chris Dew…

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When you enroll for courses through Coursera you get to choose for a paid plan or for a free plan

  • Free plan: No certicification and/or audit only. You will have access to all course materials except graded items.
  • Paid plan: Commit to earning a Certificate—it's a trusted, shareable way to showcase your new skills.

About this course: The aim of this course is to give you a practical guide to managing people at work. It does not matter whether you are a first time manager in a shop or a middle manager in an office environment; the same skills apply to every work place. In the course you will engage with some HR theories and then see how they translate into every day working life. At the end of the course we hope you will be better equipped to choose a suitable employee, to motivate and appraise your team, to manage conflict in the work place and to lead and make decision on a day to day basis.

Created by:  University of London, Birkbeck, University of London
  • Taught by:  Dr Chris Dewberry, Lecturer and Course Director - University of London International Programmes

    Birkbeck
Commitment 6 weeks of study, 1-3 hours/week Language English How To Pass Pass all graded assignments to complete the course. User Ratings 4.5 stars Average User Rating 4.5See what learners said Coursework

Each course is like an interactive textbook, featuring pre-recorded videos, quizzes and projects.

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University of London The University of London is a federal University which includes 17 world leading Colleges. Our International Programmes were founded in 1858 and have enriched the lives of thousands of students, delivering high quality University of London degrees wherever our students are across the globe. Our alumni include 7 Nobel Prize winners. Today, we are a global leader in distance and flexible study, offering degree programmes to over 50,000 students in over 180 countries. To find out more about studying for one of our degrees where you are, search for 'London International'. Birkbeck, University of London

Syllabus


WEEK 1


Introduction
The first week gives you a chance to do some preparatory reading which will give you a good general overview of the subject area before the teaching starts in week 2.


2 videos, 2 readings expand


  1. Video: Welcome and Introduction part 1
  2. Video: Introduction part 2
  3. Reading: Introductory Readings
  4. Reading: Optional Viewing


WEEK 2


Interviews
This week we will be focusing on the role of the interview, how to conduct a good interview as well as looking at options to the interview and discussing whether it is the best method of selecting new members of staff.


5 videos, 1 reading, 5 practice quizzes expand


  1. Reading: Recommended Readings
  2. Video: Introduction and overview
  3. Practice Quiz: Session Quiz
  4. Video: The structured interview
  5. Practice Quiz: Session Quiz
  6. Video: The unstructured interview
  7. Practice Quiz: Session Quiz
  8. Video: Alternative to Interviews: tests and assessment centres
  9. Practice Quiz: Session Quiz
  10. Video: Other Varieties: Panels, Boards, telephone and virtual interviews
  11. Practice Quiz: Session Quiz

Graded: Final Assessment

WEEK 3


Leadership and Decision making
This week we are looking at the role of the leader in the organization and how we can improve our to improve our decision making.


6 videos, 3 readings, 5 practice quizzes expand


  1. Reading: A review of Leadership Theory and Competency Frameworks
  2. Video: Leadership Session 1
  3. Video: Leadership session 2
  4. Practice Quiz: Session Quiz
  5. Reading: How can decision making be improved?
  6. Video: Components of choice
  7. Practice Quiz: Session quiz
  8. Video: Expected utility theory
  9. Practice Quiz: Session quiz
  10. Video: How we actually make choices
  11. Practice Quiz: Session quiz
  12. Video: How to improve decision making
  13. Practice Quiz: Session quiz
  14. Reading: Further readings

Graded: Assessment for Leadership & Decision Making

WEEK 4


Performance Management
This week we are looking at how a well designed performance management system can help both the employee and the organization.


5 videos, 9 readings, 5 practice quizzes expand


  1. Reading: Appraisal of performance and potential
  2. Reading: Performance management and appraisal
  3. Video: An introduction to Performance Management
  4. Reading: PowerPoint Slides
  5. Practice Quiz: Session Quiz
  6. Video: The Performance Management cycle
  7. Reading: SMART Goals- practice sheet
  8. Reading: PowerPoint slides
  9. Peer Review: Setting SMART Goals
  10. Practice Quiz: Session Quiz
  11. Video: Performance Appraisal
  12. Reading: PowerPoint Slides
  13. Practice Quiz: Session Quiz
  14. Video: Ways to evaluate individual performance
  15. Reading: PowerPoint Slides
  16. Practice Quiz: Session Quiz
  17. Video: Designing a Performance Management system
  18. Reading: PowerPoint Slides
  19. Practice Quiz: Session Quiz
  20. Reading: Further reading

Graded: Performance Management

WEEK 5


Pay as a motivator
This week we are looking at how important pay is as a motivator and the implications of this. Could it be that it may actually achieve the opposite?


6 videos, 2 readings, 6 practice quizzes expand


  1. Reading: Chapter on Pay
  2. Reading: Powerpoint Slides for Lectures
  3. Video: Introduction and Overview
  4. Practice Quiz: Session Quiz
  5. Video: Just how important is pay as a motivator
  6. Practice Quiz: Session Quiz
  7. Video: Paying for Performance
  8. Practice Quiz: Session Quiz
  9. Video: Pay to Attract and Pay to Retain
  10. Practice Quiz: Session Quiz
  11. Video: The Impact of Individual and Situational Characteristics on the Impact of Pay as a Motivator
  12. Practice Quiz: Session Quiz
  13. Video: Can Pay Demotivate Employees?
  14. Practice Quiz: Session Quiz

Graded: Assessment for Pay as a motivator

WEEK 6


Managing conflict at work
Is conflict always bad? This week we are looking at the causes of conflict and how to manage it for a positive outcome.


4 videos, 3 readings, 4 practice quizzes expand


  1. Reading: Readings
  2. Reading: PowerPoint slides
  3. Video: The nature and causes of conflict in organisations
  4. Practice Quiz: Session Quiz
  5. Video: Introduction to managing conflicts at work
  6. Practice Quiz: Session Quiz
  7. Video: Organisational culture and knowledge
  8. Practice Quiz: Session Quiz
  9. Video: Team level and the Individual level
  10. Practice Quiz: Session Quiz
  11. Reading: Further Reading

Graded: Assessment for managing conflict at work
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