Setting Expectations & Assessing Performance Issues

Location type
Logo Coursera
Provider rating: starstarstarstar_borderstar_border 6.3 Coursera has an average rating of 6.3 (out of 4 reviews)

Need more information? Get more details on the site of the provider.

Description

When you enroll for courses through Coursera you get to choose for a paid plan or for a free plan

  • Free plan: No certicification and/or audit only. You will have access to all course materials except graded items.
  • Paid plan: Commit to earning a Certificate—it's a trusted, shareable way to showcase your new skills.

About this course: If you don’t know where you are going, any road will take you there. One of the most important roles of a manager is to ensure everyone knows the destination. The most effective managers set expectations and assess their employees’ performance against those expectations, and take a coaching approach to helping them get to the destination. That’s exactly what you’ll learn to do in this course! You will explore how to collaboratively develop expectations with those you lead. When you encounter expectations that are not being met, you’ll learn how to use "Coaching Algebra" to determine the underlying issues that are impeding performance, and how to respond as a manger-co…

Read the complete description

Frequently asked questions

There are no frequently asked questions yet. Send an Email to info@springest.com

When you enroll for courses through Coursera you get to choose for a paid plan or for a free plan

  • Free plan: No certicification and/or audit only. You will have access to all course materials except graded items.
  • Paid plan: Commit to earning a Certificate—it's a trusted, shareable way to showcase your new skills.

About this course: If you don’t know where you are going, any road will take you there. One of the most important roles of a manager is to ensure everyone knows the destination. The most effective managers set expectations and assess their employees’ performance against those expectations, and take a coaching approach to helping them get to the destination. That’s exactly what you’ll learn to do in this course! You will explore how to collaboratively develop expectations with those you lead. When you encounter expectations that are not being met, you’ll learn how to use "Coaching Algebra" to determine the underlying issues that are impeding performance, and how to respond as a manger-coach. We look forward to you joining us as we explore these essential coaching topics!

Who is this class for: While this course is probably most useful for those learners who are already managing people, it's also a great course for learners who plan or aspire to manage others in the future or who just want to assist in improving overall team dynamics within their respective organizations.

Created by:  University of California, Davis
  • Taught by:  Kris Plachy, CEO and Founder & Instructor

    Leadership Coach, LLC & UC Davis Extension
Basic Info Course 2 of 4 in the Coaching Skills for Managers Specialization Language English How To Pass Pass all graded assignments to complete the course. User Ratings 4.7 stars Average User Rating 4.7See what learners said Coursework

Each course is like an interactive textbook, featuring pre-recorded videos, quizzes and projects.

Help from your peers

Connect with thousands of other learners and debate ideas, discuss course material, and get help mastering concepts.

Certificates

Earn official recognition for your work, and share your success with friends, colleagues, and employers.

University of California, Davis UC Davis, one of the nation’s top-ranked research universities, is a global leader in agriculture, veterinary medicine, sustainability, environmental and biological sciences, and technology. With four colleges and six professional schools, UC Davis and its students and alumni are known for their academic excellence, meaningful public service and profound international impact.

Syllabus


WEEK 1


Course Overview & Designing Performance Expectations



This module provides an overview of the entire course and then moves into talking about performance expectations. We'll discuss the three primary constructs of performance: process, people, and practice, learn what elements make effective mission and vision statements, and begin talking about creating effective performance expectations for your team members. You will also learn how to define clear expectations for team members and compare expectations and standards.


12 videos, 4 readings expand


  1. Video: Course Overview
  2. Video: Module 1 Overview
  3. Video: Three Constructs for Performance: Process, People, & Practice
  4. Video: Mission & Purpose
  5. Video: What is Your Sentence?
  6. Video: Expectations Overview
  7. Video: Expectations vs. The Manual
  8. Video: Giving Feedback (Optional)
  9. Video: Beginning to Define Expectations
  10. Video: Expectations and Standards
  11. Video: Defining Expectations for Leaders and the Team
  12. Video: Leadership Compass
  13. Reading: Dan Pink: What is Your Sentence?
  14. Discussion Prompt: What is Your Sentence?
  15. Reading: Elements of Mission Statements
  16. Discussion Prompt: Put it in a Bumper Sticker
  17. Reading: 4 Hard Questions to Ask About Your Company's Purpose
  18. Reading: Worksheet: Clarifying Expectations vs. the Manual

Graded: Module 1 Quiz

WEEK 2


Key Performance Indicators and Accountability



We now have a fundamental understanding of drivers and expectations for organizations, teams, and individuals. It's now time to turn to the subject of accountability. We'll begin by discussing key performance indicators or KPIs, how to align KPIs with individual goals and commitments, and end by defining what is meant by accountability along with some strategies to employ when having accountability conversations with employees.


7 videos, 6 readings expand


  1. Video: Module 2 Overview
  2. Video: Key Performance Indicators
  3. Video: Defining Individual Goals
  4. Video: Accountability Defined
  5. Video: Tactical vs. Developmental Accountability
  6. Video: Having an Accountability Conversation
  7. Video: Why Managers are Uncomfortable with Accountability Conversations
  8. Reading: Podcast Episode: Why Managers Must Establish KPI for Every Role on Their Team
  9. Reading: Reading: Performance Management and KPIs
  10. Discussion Prompt: Discussion: Key Performance Indicators
  11. Reading: Reading: What is Your Accountability?
  12. Reading: Worksheet: Accountability
  13. Reading: Podcast Episode: Basic Elements Required for Accountability
  14. Reading: Reading: Right Way to Hold People Accountable
  15. Discussion Prompt: Discussion: Accountability

Graded: Module 2 Quiz

WEEK 3


Diagnosing and Addressing Performance Gaps
In this module you will learn how to detect and resolve performance gaps for members of your teams. You'll learn about a process called "Coaching Algebra," and explore some effective strategies for coaching both skill set and mindset performance gaps.


6 videos, 2 readings expand


  1. Video: Module 3 Overview
  2. Video: Diagnosing and Addressing Performance Gaps
  3. Video: Coaching Algebra
  4. Video: Skillset Coaching
  5. Video: Mindset Coaching
  6. Video: Putting it all Together
  7. Reading: Podcast Episode: Managers and Coaching Algebra
  8. Reading: Reading: Overcoming the Toughest Common Coaching Challenges
  9. Peer Review: Applying Coaching Algebra to Yourself

Graded: Module 3 Quiz

WEEK 4


Specialization Milestone 1: Define Your Coaching Philosophy



In the final module of this course, you are going to complete your first specialization milestone by defining your own coaching philosophy. This will allow you to reflect on everything you've learned in these first 2 courses and determine, for yourself, your approach to coaching your employees.


4 videos expand


  1. Video: Module 4 (Specialization Milestone) Overview
  2. Video: Milestone 1 Overview
  3. Video: Tips for Giving Feedback
  4. Video: Course Summary

Graded: Milestone 1: Define Your Coaching Philosophy
There are no reviews yet.

Share your review

Do you have experience with this course? Submit your review and help other people make the right choice. As a thank you for your effort we will donate $1.- to Stichting Edukans.

There are no frequently asked questions yet. Send an Email to info@springest.com