Process Improvement

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Description

When you enroll for courses through Coursera you get to choose for a paid plan or for a free plan

  • Free plan: No certicification and/or audit only. You will have access to all course materials except graded items.
  • Paid plan: Commit to earning a Certificate—it's a trusted, shareable way to showcase your new skills.

About this course: In this course you will focus on process improvement. You will learn how to set organizational priorities for continuous process improvement, how to execute process improvement projects, and how to sustain the initiative for continuous improvements. Upon successful completion of this course, you will be able to: • Understand the roles of process improvement • Relate underlying principles to frameworks and techniques used for process improvement • Synthesize information to make decisions for organizational initiatives and process improvement • Apply analytical techniques for tactical decisions in a process improvement project This course is part of the iMBA offered by …

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When you enroll for courses through Coursera you get to choose for a paid plan or for a free plan

  • Free plan: No certicification and/or audit only. You will have access to all course materials except graded items.
  • Paid plan: Commit to earning a Certificate—it's a trusted, shareable way to showcase your new skills.

About this course: In this course you will focus on process improvement. You will learn how to set organizational priorities for continuous process improvement, how to execute process improvement projects, and how to sustain the initiative for continuous improvements. Upon successful completion of this course, you will be able to: • Understand the roles of process improvement • Relate underlying principles to frameworks and techniques used for process improvement • Synthesize information to make decisions for organizational initiatives and process improvement • Apply analytical techniques for tactical decisions in a process improvement project This course is part of the iMBA offered by the University of Illinois, a flexible, fully-accredited online MBA at an incredibly competitive price. For more information, please see the Resource page in this course and onlinemba.illinois.edu.

Created by:  University of Illinois at Urbana-Champaign
  • Taught by:  Gopesh Anand, Associate Professor of Business Administration

    Department of Business Administration, College of Business
Basic Info Course 4 of 7 in the Value Chain Management Specialization Commitment 4 weeks of study, 6-8 hours/week Language English How To Pass Pass all graded assignments to complete the course. User Ratings 4.5 stars Average User Rating 4.5See what learners said Complete this course to work toward: Value Chain Management Specialization This course is part of the 7-course Value Chain Management Specialization from University of Illinois at Urbana-Champaign Learn More Master of Business Administration (iMBA) This course is part of the fully-online 18 courses plus three capstone projects degree program Learn More Coursework

Each course is like an interactive textbook, featuring pre-recorded videos, quizzes and projects.

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University of Illinois at Urbana-Champaign The University of Illinois at Urbana-Champaign is a world leader in research, teaching and public engagement, distinguished by the breadth of its programs, broad academic excellence, and internationally renowned faculty and alumni. Illinois serves the world by creating knowledge, preparing students for lives of impact, and finding solutions to critical societal needs.

Syllabus


WEEK 1


Course Overview
In this module, you will become familiar with the course, your instructor, your classmates, and our learning environment. The orientation also helps you obtain the technical skills required for the course.


2 videos, 5 readings, 1 practice quiz expand


  1. Video: Welcome to Process Improvement!
  2. Video: Meet Your Instructor
  3. Reading: Syllabus
  4. Reading: About this Course: Ratings and Reviews
  5. Reading: About the Discussion Forums
  6. Reading: Social Media
  7. Reading: Getting to Know Your Classmates
  8. Practice Quiz: Orientation Quiz


Module 1: Fundamentals of Continuous Improvement



Module 1 connects process improvement to organizational learning and lays the groundwork for putting together an organizational initiative for continuous improvement. It introduces you to the principles and methodologies of Lean and Six Sigma as two initiatives for continuous improvement of processes.


10 videos, 3 readings, 2 practice quizzes expand


  1. Reading: Module 1 Overview
  2. Reading: Module 1 Readings
  3. Video: Lesson Objectives
  4. Video: Organizational Learning
  5. Video: Elements of Continuous Improvement Initiatives
  6. Video: Lesson 1-1 Recap
  7. Practice Quiz: Lesson 1-1 Practice Quiz
  8. Video: Lesson Objectives
  9. Video: Origin of Lean
  10. Video: Philosophy of Lean
  11. Video: Origin of Six Sigma
  12. Video: Philosophy of Six Sigma
  13. Video: Lesson 1-2 Recap
  14. Practice Quiz: Lesson 1-2 Practice Quiz
  15. Peer Review: Module 1 Assignment 1 (optional ungraded)
  16. Reading: Module 1 Assignment 2 Solution

Graded: Module 1 Graded Quiz
Graded: Module 1 Assignment 2

WEEK 2


Module 2: Managing the Continuous Improvement Initiative



Module 2 presents the organizational infrastructure needed for managing Lean and Six Sigma process improvement initiatives and describes techniques for aligning business strategy with continuous improvement. In this module, you will also learn about value stream maps and project charters as techniques for getting started with process improvement projects.


11 videos, 3 readings, 2 practice quizzes expand


  1. Reading: Module 2 Overview
  2. Reading: Module 2 Readings
  3. Video: Lesson Objectives
  4. Video: Roles and Responsibilities
  5. Video: Strategy Deployment
  6. Video: Project Selection and Execution
  7. Video: Lesson Recap
  8. Practice Quiz: Lesson 2-1 Practice Quiz
  9. Video: Lesson Objectives
  10. Video: Starting a Lean Project
  11. Video: Value Stream Mapping Part 1
  12. Video: Value Stream Mapping Part 2
  13. Video: Starting a Six Sigma Project
  14. Video: Lesson Recap
  15. Practice Quiz: Lesson 2-2 Practice Quiz
  16. Reading: Module 2 Assignment Solution

Graded: Module 2 Graded Quiz
Graded: Module 2 Assignment

WEEK 3


Module 3: Root Cause Analysis



Module 3 focuses on methods to study cause-effect relationships for process improvement. In this module, you will learn about the importance of assessing quality of measurements, followed by ways to synthesize knowledge of team members and methods to analyze numerical data. This module includes an overview of the Standard Normal Distribution and descriptions of statistical process control, analysis of variance (ANOVA), and multiple linear regression.


16 videos, 4 readings, 2 practice quizzes expand


  1. Reading: Module 3 Overview
  2. Reading: Module 3 Readings
  3. Video: Lesson Objectives
  4. Video: Data, and the Normal Distribution
  5. Video: Diagnosis of Measurements
  6. Video: Lesson Recap
  7. Practice Quiz: Lesson 3-1 Practice Quiz
  8. Video: Lesson Objectives
  9. Video: Statistical Process Control
  10. Video: Attribute Data Control Charts - Proportion Data
  11. Video: Attribute Data Control Charts - Count Data
  12. Video: Variable Data Control Charts
  13. Video: Process Capability
  14. Video: Lesson Recap
  15. Video: Lesson Objectives
  16. Video: Identifying Potential Causes
  17. Video: Cause Effect Analysis Using ANOVA
  18. Video: Cause Effect Analysis Using Regression
  19. Video: Lesson Recap
  20. Practice Quiz: Lesson 3-2 Practice Quiz
  21. Reading: Module 3 Assignment 1 Solution
  22. Reading: Module 3 Assignment 2 Solution

Graded: Module 3 Graded Quiz
Graded: Module 3 Assignment 1
Graded: Module 3 Assignment 2

WEEK 4


Module 4: Achieving and Sustaining Improvements



Module 4 introduces techniques for making and sustaining changes in processes and illustrates the implementation of Lean as a process improvement initiative in a financial services company. As a closing of this course, you will be presented with an overarching theoretical perspective of knowledge creation that explains the continuing cycles of process improvement.


10 videos, 2 readings, 3 practice quizzes expand


  1. Reading: Module 4 Overview
  2. Reading: Module 4 Readings
  3. Video: Lesson Objectives
  4. Video: Techniques
  5. Video: 5S
  6. Video: Confirming Process Improvements
  7. Video: Lesson 4-1 Recap
  8. Practice Quiz: Lesson 4-1 Practice Quiz
  9. Video: Lesson Objectives
  10. Video: Leadership for Continuous Improvement
  11. Video: Illustration of Lean Implementation
  12. Video: Cycles of Knowledge Creation
  13. Video: Lesson 4-2 Recap
  14. Practice Quiz: Lesson 4-2 Practice Quiz
  15. Practice Quiz: Module 4 Additional Practice Quiz


Course Conclusion



1 video expand


  1. Video: Course Recap
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