Operations Management

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Description

When you enroll for courses through Coursera you get to choose for a paid plan or for a free plan

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About this course: In this course, you will learn about the role of operations and how they are connected to other business functions in manufacturing- and service-focused organizations. You will learn and practice the use of decision-making frameworks and techniques applicable at all levels, from management-level strategic decisions such as connecting process to the needs of various customer segments, to front-line tactical decisions such as choosing between ordering larger quantities vs. ordering more frequently. Upon successful completion of this course, you will be able to: • Understand the role of operations management • Relate underlying principles to operations management framewo…

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Frequently asked questions

There are no frequently asked questions yet. Send an Email to info@springest.com

When you enroll for courses through Coursera you get to choose for a paid plan or for a free plan

  • Free plan: No certicification and/or audit only. You will have access to all course materials except graded items.
  • Paid plan: Commit to earning a Certificate—it's a trusted, shareable way to showcase your new skills.

About this course: In this course, you will learn about the role of operations and how they are connected to other business functions in manufacturing- and service-focused organizations. You will learn and practice the use of decision-making frameworks and techniques applicable at all levels, from management-level strategic decisions such as connecting process to the needs of various customer segments, to front-line tactical decisions such as choosing between ordering larger quantities vs. ordering more frequently. Upon successful completion of this course, you will be able to: • Understand the role of operations management • Relate underlying principles to operations management frameworks and techniques • Synthesize information to make strategic operations decisions • Evaluate processes on different dimensions • Apply analytical techniques for tactical operations decision This course is part of the iMBA offered by the University of Illinois, a flexible, fully-accredited online MBA at an incredibly competitive price. For more information, please see onlinemba.illinois.edu.

Earn credit toward a master's degree This course is part of the fully-online accredited Master of Business Administration (iMBA) from University of Illinois at Urbana-Champaign. Learn More Created by:  University of Illinois at Urbana-Champaign
  • Taught by:  Gopesh Anand, Associate Professor of Business Administration

    Department of Business Administration, College of Business
Basic Info Course 3 of 7 in the Value Chain Management Specialization Commitment 4 weeks of study, 6-8 hours/week Language English, Subtitles: Vietnamese How To Pass Pass all graded assignments to complete the course. User Ratings 4.6 stars Average User Rating 4.6See what learners said Coursework

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University of Illinois at Urbana-Champaign The University of Illinois at Urbana-Champaign is a world leader in research, teaching and public engagement, distinguished by the breadth of its programs, broad academic excellence, and internationally renowned faculty and alumni. Illinois serves the world by creating knowledge, preparing students for lives of impact, and finding solutions to critical societal needs.

Syllabus


WEEK 1


Course Orientation
In this module, you will become familiar with the course, your instructor, your classmates, and our learning environment. The orientation also helps you obtain the technical skills required for the course.


2 videos, 5 readings, 1 practice quiz expand


  1. Video: Welcome to Operations Management!
  2. Video: Meet Your Instructor
  3. Reading: Syllabus
  4. Reading: About this Course: Ratings and Reviews
  5. Reading: About the Discussion Forums
  6. Reading: Social Media
  7. Reading: Getting to Know Your Classmates
  8. Practice Quiz: Orientation Quiz


WEEK 2


Module 1: Operations Strategy



Module 1 covers the basis of operations management and how it works in different kinds of organizations. Connecting operations management to other aspects of running an organization, it lays the groundwork for how to develop and implement a solid operations strategy.


22 videos, 2 readings, 2 practice quizzes expand


  1. Reading: Module 1 Overview
  2. Reading: Module 1 Readings
  3. Video: 1-1.1 Lesson Objectives
  4. Video: 1-1.2a Describing Operations Management
  5. Video: 1-1.2b Describing Operations Management
  6. Video: 1-1.2c Describing Operations Management
  7. Video: 1-1.3a Operations Based Successes
  8. Video: 1-1.3b Operations Based Successes
  9. Video: 1-1.3c Operations Based Successes
  10. Video: 1-1.4a Impact on Return on Assets
  11. Video: 1-1.4b Impact on Return on Assets
  12. Video: Lesson 1-1 Recap
  13. Practice Quiz: Lesson 1-1 Practice Quiz
  14. Video: 1-2.1 Lesson Objectives
  15. Video: 1-2.2a Focused Operations
  16. Video: 1-2.2b Focused Operations
  17. Video: 1-2.2c Focused Operations
  18. Video: 1-2.2d Focused Operations
  19. Video: 1-2.3a Tradeoffs and Combinations
  20. Video: 1-2.3b Tradeoffs and Combinations
  21. Video: 1-2.4a Manufacturing and Service Orientation
  22. Video: 1-2.4b Manufacturing and Service Orientation
  23. Video: 1-2.4c Manufacturing and Service Orientation
  24. Video: Lesson 1-2 Recap
  25. Practice Quiz: Lesson 1-2 Practice Quiz
  26. Video: Module 1 Assignment Solution

Graded: Module 1 Graded Quiz
Graded: Module 1 Assignment

WEEK 3


Module 2: Process Analysis



Module 2 discusses types of process arrangements and when each might be appropriate. It introduces process metrics with a focus on Little’s law and how it functions in practical contexts. It also covers how variability affects process capacity and planned utilization.


18 videos, 2 readings, 2 practice quizzes expand


  1. Reading: Module 2 Overview
  2. Reading: Module 2 Readings
  3. Video: 2-1.1 Lesson Objectives
  4. Video: 2-1.2a Process Types
  5. Video: 2-1.2b Process Types
  6. Video: 2-1.2c Process Types
  7. Video: 2-1.2d Process Types
  8. Video: 2-1.2e Process Types
  9. Video: 2-1.3a Process Flow Analysis
  10. Video: 2-1.3b Process Flow Analysis
  11. Video: 2-1.4 Little's Law
  12. Video: Lesson 2-1 Recap
  13. Practice Quiz: Lesson 2-1 Practice Quiz
  14. Video: 2-2.1 Lesson Objectives
  15. Video: 2-2.2 Assessing Capacity
  16. Video: 2-2.3a Capacity Utilization
  17. Video: 2-2.3b Capacity Utilization
  18. Video: 2-2.4a Impact of Variability
  19. Video: 2-2.4b Impact of Variability
  20. Video: Lesson 2-2 Recap
  21. Practice Quiz: Lesson 2-2 Practice Quiz
  22. Video: Module 2 Assignment Solution

Graded: Module 2 Graded Quiz
Graded: Module 2 Assignment

WEEK 4


Module 3: Inventory and Supply Chain Management



Module 3 focuses on making sound decisions about inventory and supply chains. In addition to discussing approaches to categorizing inventory, tracking its performance, and implementing inventory policies, the module covers questions of outsourcing and supply chain, including how to avoid the bullwhip effect.


19 videos, 2 readings, 2 practice quizzes expand


  1. Reading: Module 3 Overview
  2. Reading: Module 3 Readings
  3. Video: 3-1.1 Lesson Objectives
  4. Video: 3-1.2 Types of Inventory - Part 1
  5. Video: 3-1.2b Types of Inventory
  6. Video: 3-1.3 Performance Assessment
  7. Video: 3-1.4a Inventory Decision - How Much?
  8. Video: 3-1.4b Inventory Decision - How Much?
  9. Video: 3-1.4c Inventory Decision - How Much?
  10. Video: 3-1.5a Inventory Decision - When?
  11. Video: 3-1.5b Inventory Decision - When?
  12. Video: Lesson 3-1 Recap
  13. Practice Quiz: Lesson 3-1 Practice Quiz
  14. Video: 3-2.1 Lesson Objectives
  15. Video: 3-2.2a Introduction to Supply Chain Management
  16. Video: 3-2.2b Introduction to Supply Chain Management
  17. Video: 3-2.2c Introduction to Supply Chain Management
  18. Video: 3-2.3a Supply Chain Partnerships
  19. Video: 3-2.3b Supply Chain Partnerships
  20. Video: 3-2.3c Supply Chain Partnerships
  21. Video: Lesson 3-2 Recap
  22. Practice Quiz: Lesson 3-2 Practice Quiz
  23. Video: Module 3 Assignment Solution

Graded: Module 3 Graded Quiz
Graded: Module 3 Assignment

WEEK 5


Module 4: Quality Management
Module 4 covers definitions of and different approaches to quality of both products and processes. It includes techniques for managing and assessing quality, with an emphasis on variability and statistical process control.


21 videos, 2 readings, 2 practice quizzes expand


  1. Reading: Module 4 Overview
  2. Reading: Module 4 Readings
  3. Video: 4-1.1 Lesson Objectives
  4. Video: 4-1.2a Defining Quality
  5. Video: 4-1.2b Defining Quality
  6. Video: 4-1.3a Origin and Evolution
  7. Video: 4-1.3b Origin and Evolution
  8. Video: 4-1.4a Common Elements
  9. Video: 4-1.4b Common Elements
  10. Video: 4-1.4c Common Elements
  11. Video: Lesson 4-1 Recap
  12. Practice Quiz: Lesson 4-1 Practice Quiz
  13. Video: 4-2.1 Lesson Objectives
  14. Video: 4-2.2a Statistical Process Control
  15. Video: 4-2.2b Statistical Process Control
  16. Video: 4-2.3 Attribute Data Control Charts - Proportion Data
  17. Video: 4-2.4 Attribute Data Control Charts - Count Data
  18. Video: 4-2.5 Variable Data Control Charts
  19. Video: 4-2.6a Process Capability
  20. Video: 4-2.6b Process Capability
  21. Video: 4-2.6c Process Capability
  22. Video: Lesson 4-2 Recap
  23. Practice Quiz: Lesson 4-2 Practice Quiz
  24. Video: Module 4 Assignment Solution
  25. Video: Course Recap

Graded: Module 4 Graded Quiz
Graded: Module 4 Assignment
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