Establishing a Professional ‘Self’ through Effective Intercultural Communication

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About this course: In the course ‘Establishing a professional ‘self’ through effective intercultural communication’, you will learn how to communicate effectively to establish relationships with colleagues in a culturally and linguistically diverse community and workplace. As language reflects cultures, we begin the course by highlighting the need to take into considerations cultural values when we communicate in a multicultural community and workplace. We then move on to discuss some effective communication skills required to build relationships with colleagues in a globalised workplace. You will learn to adopt appropriate intrapersonal and interpersonal, verbal and nonverbal, communic…

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When you enroll for courses through Coursera you get to choose for a paid plan or for a free plan

  • Free plan: No certicification and/or audit only. You will have access to all course materials except graded items.
  • Paid plan: Commit to earning a Certificate—it's a trusted, shareable way to showcase your new skills.

About this course: In the course ‘Establishing a professional ‘self’ through effective intercultural communication’, you will learn how to communicate effectively to establish relationships with colleagues in a culturally and linguistically diverse community and workplace. As language reflects cultures, we begin the course by highlighting the need to take into considerations cultural values when we communicate in a multicultural community and workplace. We then move on to discuss some effective communication skills required to build relationships with colleagues in a globalised workplace. You will learn to adopt appropriate intrapersonal and interpersonal, verbal and nonverbal, communicative strategies to present information based on the 7 communication principles. Finally, you will learn to build your personal profile and appropriately align yourself in a globalised workplace.

Created by:  National University of Singapore
  • Taught by:  Misty So-Sum Wai-Cook, Dr

    Centre for English Language Communication
Basic Info Course 1 of 5 in the Effective Communication in the Globalised Workplace Specialization Commitment 3 weeks of study, 1-2 hours/week Language English How To Pass Pass all graded assignments to complete the course. User Ratings 4.1 stars Average User Rating 4.1See what learners said 课程作业

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National University of Singapore A leading global university located in Asia, the National University of Singapore (NUS) is Singapore’s flagship university, and offers a global approach to education and research with a focus on Asian perspectives and expertise. Its transformative education includes a broad-based curriculum underscored by multi-disciplinary courses and cross-faculty enrichment.

Syllabus


WEEK 1


Introduction to Specialisation and Course



In the course ‘Establishing a professional ‘self’ through effective intercultural communication’, you will learn how to communicate effectively to establish relationships with colleagues in a culturally and linguistically diverse community and workplace. As language reflects cultures, we will begin the course by highlighting the need to take into considerations cultural values when we communicate in a multicultural community and workplace. We then move on to discuss some effective communication skills required to build relationships with colleagues in a globalised workplace. You will learn to adopt appropriate intrapersonal and interpersonal communicative strategies to present information based on the 7 communication principles. And, finally, you will learn to build your personal profile and appropriately align yourself to a globalised workplace.


2 videos, 2 readings expand


  1. Video: Specialisation Introduction Video
  2. 阅读: Specialisation Overview
  3. Video: Course Introduction Video
  4. 阅读: (FAQ) Frequently Asked Questions


Establish Work Relationships



In this module, you will learn that, in order to adopt appropriate communication strategies in a globalised workplace, it is very important to gain insights into what is valued in a culture and how language is used to reflect cultural values. We can then move on to discuss some effective intrapersonal and interpersonal communication skills required to build relationships with colleagues and to inform others in a workplace.


9 videos, 1 reading, 1 practice quiz expand


  1. Video: Introduction to Multicultural Dimension
  2. Video: Power Distance
  3. Video: Individualist and Collectivist
  4. Video: Masculinity and Femininity
  5. Video: Long and Short Term Orientation
  6. Video: How cultural values affect the way we communicate
  7. Video: Intrapersonal Communication
  8. Video: Communication Process
  9. Video: Cultural Values, Context and Politeness
  10. 练习测验: Establish Work Relationships
  11. 阅读: References


WEEK 2


Effective Communication
In this module, you will learn about the 7 principles of effective communication, and how you can effectively inform your colleagues based on the 7 principles of communication to inform.


15 videos, 2 readings expand


  1. Video: Introduction to the 7Cs
  2. Video: Clarity
  3. Video: Completeness
  4. Video: Correctness
  5. Video: Conciseness
  6. Video: Concreteness
  7. Video: Coherence
  8. Video: Courtesy
  9. Video: Summary for 7Cs
  10. 阅读: References
  11. Video: Using the 7Cs to Inform
  12. 阅读: Pre-lesson tasks
  13. Video: Giving Instructions
  14. Video: Offering Suggestions
  15. Video: Seeking Clarification
  16. Video: Giving Bad News
  17. Video: Summary for Interpersonal Communicative Strategies

Graded: Quiz for Giving Instructions
Graded: Offering suggestions
Graded: Seeking Clarification
Graded: Giving Bad News

WEEK 3


Personal Profile



And, finally, you will learn how to establish a professional self in a globalised workplace. You will learn to adopt strategies to build a professional image and relationships with colleagues as a team member and team leader in a globalised workplace, align yourself to your workplace, build your own personal profile (brand) in a workplace, and use social networking sites to widen your network and present your personal profile (brand).


6 videos, 3 readings expand


  1. Video: Establish Personal Self
  2. 阅读: References
  3. Video: Aligning self to your workplace
  4. Video: For Potential Employers
  5. Video: In Workforce
  6. 阅读: Useful websites for your personal branding, CV and portfolio
  7. Video: Connecting on Social Networking Sites
  8. Video: Etiquettes of using Social Networking Websites
  9. 阅读: References

Graded: Personal Branding and Profile
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