Business English: Planning & Negotiating

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Description

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  • Paid plan: Commit to earning a Certificate—it's a trusted, shareable way to showcase your new skills.

About this course: In this course, the context is hosting an event and finding an appropriate venue for it. You will learn language and strategies for successful negotiations culminating in a written announcement for an event. Course Learning Objectives • Negotiate strategically in formal and informal settings • Identify and resolve customer issues after a negotiation has taken place • Evaluate and compare services and features of two venues • Plan a business event using negotiation skills • Write an announcement for a business event after selecting a venue

Created by:  University of Washington
  • Taught by:  Richard Moore, Extension Lecturer, International & English Langua…

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Didn't find what you were looking for? See also: English, Business English, Business Planning, Speech, and Grammar.

When you enroll for courses through Coursera you get to choose for a paid plan or for a free plan

  • Free plan: No certicification and/or audit only. You will have access to all course materials except graded items.
  • Paid plan: Commit to earning a Certificate—it's a trusted, shareable way to showcase your new skills.

About this course: In this course, the context is hosting an event and finding an appropriate venue for it. You will learn language and strategies for successful negotiations culminating in a written announcement for an event. Course Learning Objectives • Negotiate strategically in formal and informal settings • Identify and resolve customer issues after a negotiation has taken place • Evaluate and compare services and features of two venues • Plan a business event using negotiation skills • Write an announcement for a business event after selecting a venue

Created by:  University of Washington
  • Taught by:  Richard Moore, Extension Lecturer, International & English Language Programs

    UW Educational Outreach
  • Taught by:  Daphne Mackey, Extension Lecturer, International & English Language Programs

    UW Educational Outreach
  • Taught by:  Wendy Asplin, Extension Lecturer, International & English Language Programs

    UW Educational Outreach
Basic Info Course 3 of 5 in the Business English Communication Skills Specialization Level Intermediate Commitment 4 weeks of study, 3-5 hours/week Language English, Subtitles: Mongolian How To Pass Pass all graded assignments to complete the course. User Ratings 4.7 stars Average User Rating 4.7See what learners said Задания курса

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University of Washington Founded in 1861, the University of Washington is one of the oldest state-supported institutions of higher education on the West Coast and is one of the preeminent research universities in the world.

Syllabus


WEEK 1


Week 1: Exchanging Information
Exchanging information is the first step in negotiating. In this module, we’re going to look at ways to request and give information. We’ll also look at how to make comparisons before making a final decision.


16 videos, 5 readings, 6 practice quizzes expand


  1. Video: Video: Introduction to Wendy Asplin, Instructor for Course 3
  2. Video: Video: Course Overview
  3. Материал для самостоятельного изучения: Read Me
  4. Video: Video: Leaving a Voicemail
  5. Video: Video: Content and Vocabulary for Leaving a Voicemail
  6. Тренировочный тест: Vocabulary in a Voicemail
  7. Материал для самостоятельного изучения: Lesson Vocabulary List
  8. Video: Video: Describing a Service, Part 1
  9. Video: Video: Interview with Holly Reynolds, Edgewater Hotel
  10. Тренировочный тест: Holly Reynolds, Edgewater Hotel
  11. Материал для самостоятельного изучения: The Edgewater Hotel
  12. Тренировочный тест: The Edgewater Hotel
  13. Video: Video: Describing a Service, Part 2
  14. Тренировочный тест: Describing a Service
  15. Video: Video: Comparing Services, Part 1
  16. Video: Scenario: Comparing Venues
  17. Video: Video: Comparing Services, Part 2
  18. Материал для самостоятельного изучения: Lesson Vocabulary List
  19. Video: Video: Making Decisions
  20. Video: Scenario: Making a Decision 1
  21. Video: Video: Vocabulary
  22. Video: Scenario: Making a Decision, 2
  23. Video: Video: Scenario Summary
  24. Тренировочный тест: Finishing Sentences
  25. Video: Video: Communicating Decisions
  26. Тренировочный тест: Giving Reasons in Email
  27. Материал для самостоятельного изучения: Lesson Vocabulary List

Graded: Guidelines for Leaving a Voicemail
Graded: Record and Review Voicemail Message
Graded: Language of Comparison
Graded: Email on Choice of Venues

WEEK 2


Week 2: Negotiating
In this week, you will receive an overview of negotiations, learn to make a proposal, and also be able to make a concession during negotiations.


16 videos, 5 readings, 6 practice quizzes expand


  1. Video: Video: Introduction to Negotiating Effectively
  2. Video: Video: Interview with Dan Poston, Assistant Dean, UW Foster School Of Business
  3. Тренировочный тест: Interview with Dan Poston
  4. Video: Video: Negotiation Strategies
  5. Video: Scenario: Phone Call #1
  6. Video: Scenario: Phone Call #2
  7. Video: Video: Successful Negotiation
  8. Video: Video: Cultural Differences in Negotiation
  9. Вопрос для обсуждения: Discussion Forum: Negotiations and Culture
  10. Тренировочный тест: Negotiating Guidelines and Vocabulary
  11. Video: Video: Summary
  12. Материал для самостоятельного изучения: Lesson Vocabulary List
  13. Video: Video: Negotiating Language
  14. Тренировочный тест: Making Proposals Vocabulary
  15. Video: Scenario: Making a Proposal
  16. Video: Video: Details of a Proposal
  17. Video: Video: Negotiation Guidelines
  18. Video: Video: Persuasion
  19. Материал для самостоятельного изучения: The Art of Persuasion
  20. Тренировочный тест: Persuasion
  21. Вопрос для обсуждения: Discussion Forum: Proposals, Counter Proposals, and Persuasion
  22. Материал для самостоятельного изучения: Link to "The Science of Persuasion"
  23. Материал для самостоятельного изучения: Lesson Vocabulary List
  24. Video: Video: Guidelines and Language Negotiating by Email
  25. Тренировочный тест: Negotiating by Email
  26. Video: Video: Being Clear in Negotiations by Email
  27. Тренировочный тест: Email Negotiations Vocabulary
  28. Материал для самостоятельного изучения: Lesson Vocabulary List
  29. Video: Video: Week 2 Summary

Graded: Proposals, Counter Offers, and Concessions
Graded: Writing Emails in a Negotiation

WEEK 3


Week 3: Handling Problems
When plans are in place, there is always a chance of things going wrong. In this module, you will learn about the techniques to handle problems as they arise.


10 videos, 4 readings, 6 practice quizzes expand


  1. Video: Video: Handling Problems
  2. Video: Describing Problems
  3. Тренировочный тест: Guidelines for Describing Problems
  4. Video: Video: Language and Guidelines for Describing a Problem
  5. Тренировочный тест: Language for Describing Problems
  6. Материал для самостоятельного изучения: Lesson Vocabulary List
  7. Video: Video: Introduction to Dealing with Problems
  8. Video: Video: Guidelines and Language for Identifying and Initial Response to Problem
  9. Video: Interview with Holly Reynolds about Customer Service
  10. Материал для самостоятельного изучения: Lesson Vocabulary List
  11. Video: Video: Responding to a Customer Problem Example
  12. Video: Video: Language for Resolving Problems
  13. Тренировочный тест: How to Resolve Problems
  14. Тренировочный тест: Resolving a Problem
  15. Материал для самостоятельного изучения: Lesson Vocabulary List
  16. Video: Video: Following Up on a Problem, Part 1
  17. Тренировочный тест: Follow Up or Final Email?
  18. Video: Video: Following Up On A Problem, Part 2
  19. Тренировочный тест: Following Up On Problems
  20. Материал для самостоятельного изучения: Lesson Vocabulary List

Graded: Voicemail Describing a Problem
Graded: Dealing With Problems
Graded: Resolving Problems: A Conversation
Graded: Recording a Voicemail Following up on a Problem

WEEK 4


Week 4: Planning and Announcing Events
Planning events can be a lot of work, but has a huge pay off. You will learn about organizing and announcing events before implementing your plans.


11 videos, 4 readings, 4 practice quizzes expand


  1. Video: Video: Planning Events
  2. Тренировочный тест: MOHAI Museum History
  3. Video: Interview with MOHAI
  4. Тренировочный тест: Interview with Christine Kolodoge, MOHAI
  5. Video: Video: Organizing An Event, Part 1
  6. Video: Scenario: Planning Meetings
  7. Video: Video: Organizing An Event, Part 2
  8. Video: Video: Making A To-Do List
  9. Материал для самостоятельного изучения: Lesson Vocabulary List
  10. Video: Introduction To Announcements
  11. Video: Video: Writing a Formal Event Announcement
  12. Video: Video: Writing an Event Announcement
  13. Материал для самостоятельного изучения: Lesson Vocabulary List
  14. Video: Video: Introduction To Writing Announcements
  15. Материал для самостоятельного изучения: Washington State Tourism Network
  16. Тренировочный тест: Washington State Tourism Network
  17. Video: Video: The Language of Conferences
  18. Тренировочный тест: Conferences
  19. Материал для самостоятельного изучения: Lesson Vocabulary List

Graded: Planning Events
Graded: To-do List
Graded: Lists In Announcements
Graded: Writing A Conference Announcement
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